Music Store - Frequently Asked Questions


We offer instrument rentals to complement our classes. Some items are available for non-student rentals; call for details. Click here for rental program details.


We do in house restrings with a next-day turn around, and our outside repairmen can fix almost anything. Click here for more detailed repair information.

Mail Orders

Need something shipped? Call us at 773.751.3398.


Need help tuning your stringed instrument? Bring it in! We like a challenge. If you like a challenge, check out this exhaustive alternate tuning guide (pdf).

Used Instruments

We have several options if you have an instrument in playable condition that you no longer need.

  • Trade-in: We will value your instrument for trade in, so you can buy a new instrument. Certain trade-ins may not be accepted based on their condition.
  • Donation: You may also donate your instrument for a tax deduction letter. We either find a great home for your instrument in the school or use the proceeds from donations to fund our financial aid program and other programs at the Old Town School.
  • We ask that donations be limited to instruments in good, playable condition. Some donations may not be accepted based on their playability.


Any instrument may be returned* for a refund within 10 days of purchase, or exchanged within 30 days of purchase, provided it is in the same condition as when it left the store.

*Consignment instruments, used items, mouth-blown instruments, and opened books/CDs/DVDs are not returnable. Please note: You may be charged a restocking fee on certain instruments that are returned.


We do offer a layaway program. Generally, we require one-half down on the instrument, non-refundable, balance due in 30 days. Individual terms may vary.

Musical Opinions

We offer a wide range of opinions on most musical topics, available for free every day.

The Old Town School of Folk Music, Inc.
4544 N. Lincoln Avenue, Chicago IL 60625  •  773.728.6000