Policies & Fine Print

Ticket Policy

Tickets are required for all attendees except where noted. Tickets are required for children ages 6 months and older.

No refunds, no exchanges. Event date and time subject to change. Unauthorized or unlawful resale or attempted resale is grounds for seizure and cancellation without compensation. We are not responsible for tickets purchased from unauthorized sources. Tickets purchased from such sources may be lost, stolen or counterfeit, and if so are void. It is unlawful to reproduce this ticket in any form.

Holder agrees by use of this ticket, not to transmit or aid in transmitting any description, account, picture, or reproduction of the performance, exhibition, or event to which this ticket is issued.

Holder grants permission to the Old Town School of Folk Music and its designees to utilize holder’s image or likeness in connection with any live or recorded transmission or reproduction of such event.

The Old Town School of Folk Music reserves the right, without the refund of any portion of the ticket purchase price, to refuse admission to or eject any person whose conduct is deemed by management to be disorderly, who uses vulgar or abusive language or who fails to comply with these or other management rules.


Concert Policies

To ensure our concerts are enjoyable experiences for everyone, we'd like to remind you of a few do's and don'ts.

Ours is a listening room. Please turn cell phones off. Please do not talk or make excessive noise during the performance. Please try to keep your little ones quiet; if necessary, bring them out into the lobby for a time-out.

Our venue is accessible to folks with disabilities. We have a ramp at our back door, located at 4527 N. Oakley Avenue. If you would like accessible seating for a concert, please call us for tickets and mention your seating needs. We'll be happy to help you. If you require an Assistive Listening Device for a concert you are attending, please send a note to accessibility@oldtownschool.org.

We do not allow cameras or recording devices in the concert halls. Ours are smoke-free facility. We do sell beer, wine, and soft drinks at our café, and you're welcome to bring those beverages into the halls but don't set them on the railing upstairs and please take your empties out with you.

We aren't perfect! Sometime we have mix-ups with seating or miscommunicate information about an upcoming event. We will always try to fix our mistakes, and we apologize for any inconvenience we may have caused. Your understanding and cooperation is not only greatly appreciated, it's also one of the reasons the Old Town School is such a unique place. Our customers are the best and we try hard to keep them happy.


Booking Policy

If you would like to request that we book an artist, please email your suggestion to bookings@oldtownschool.org

If you are an artist interested in submitting materials for consideration, please email a URL to your home page to bookings@oldtownschool.org. We are no longer accepting unsolicited CDs and promotional packages. E-mail is checked daily, and we will contact you within a month or so if we have an opening that makes sense. If you wish to follow-up, e-mail is preferred (no phone calls please).

© The Old Town School of Folk Music, Inc. 4544 N. Lincoln Avenue, Chicago IL 60625  •  773.728.6000